Currently we have over 100 new vehicles in stock. We have the Chrysler, Dodge, Jeep, or RAM vehicle you’re looking for.
Let our expert financing team get you the best loan offer. Even if your credit needs some work, we can work with you.
MOPAR certified technicians are on hand to maintain and repair your vehicle. We work with any make or model!
When on the hunt for a new or used car, you likely have a couple of things in mind. Price, monthly payments, and financing, in general, are probably prime concerns. Here at Williamsburg CDJR, we can be the answer to all your automotive needs. Our dealership proudly serves drivers from Williamsburg, Newport News, Hampton, York County, Gloucester Point, James City County and beyond.
Jeep Dodge Ram Dealer for the Williamsburg, Newport News Areas
We specialize in selling new Chrysler, Jeep, Dodge, and RAM models. From the capable, work-ready RAM 1500 lineup to the fun and functional Jeep Wrangler lineup, to the family-friendly, modern Chrysler Pacifica lineup, we offer a wide array of new vehicles to suit every need. Our used inventory is full of low-mileage well-loved vehicles of all makes and models!
Car Repair, Parts, and Service Center in Williamsburg
In search of professional repair or maintenance for your vehicle in the greater Williamsburg area? Our on-site service center is standing by to get your vehicle in the shop and back on the road in no time. From an oil change, to brake repair, to tire services, we do it all! You can schedule your appointment right online! We proudly serve the following areas: Williamsburg, Newport News, Seaford, York County and beyond.
View our inventory here!
Simply put this is THE best dealership and mechanics in Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He fully explains everything first, shows you the things you don’t understand, and through him my understanding g of the issues made perfect sense. He goes above and beyond and his customer service is not seen enough these days. Will is the reason I fully trust my purchases and work done here. Hands down the most knowledgeable and professional person I ... Read More Full review text opened.DealerRater - Nov 12, 2024
Simply put this is THE best dealership and mechanics in Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He fully explains everything first, shows you the things you don’t understand, and through him my understanding g of the issues made perfect sense. He goes above and beyond and his customer service is not seen enough these days. Will is the reason I fully trust my purchases and work done here. Hands down the most knowledgeable and professional person I have met.
Service team and parts department went above and beyond any other dealership. They solved the problem with my vehicle in a timely fashion and even found the parts needed that were on back order. Thank you WCDJR!
I purchased my truck here after having a truly horrible experience with the service department at this dealership where I swore I would never purchase a jeep product again. I purchased my 1500 from them 2 years ago. I have avoided the service department due to my prior experiences with them until recently when I needed them to replace a cracked exhaust manifold under warranty. Here I am. In December, with an appointment for January after starting the process in August. I love the truck, purchase was fine, don't count on them after you drive away.
Everyone was pleasant to work with and professional there was no high pressure sales tactics
I would like to say in 40 plus years of buying cars doing business with WCDJR was a pleasure. I didn't get pressure from the sales consultant. I didn't get stuck in the showroom for any length of time. After test driving the car I asked what it would take to make a deal. My sales consultant came back with a reasonable offer. I made a counteroffer which was later accepted. The finance dept was easy going and covered additional coverage without pressuring me to. I would recommend giving this dealer a try they were all professional and easy ... Read More Full review text opened.DealerRater - Sep 20, 2023
I would like to say in 40 plus years of buying cars doing business with WCDJR was a pleasure. I didn't get pressure from the sales consultant. I didn't get stuck in the showroom for any length of time. After test driving the car I asked what it would take to make a deal. My sales consultant came back with a reasonable offer. I made a counteroffer which was later accepted. The finance dept was easy going and covered additional coverage without pressuring me to. I would recommend giving this dealer a try they were all professional and easy going. I give them two thumbs up from my experience. Best wishes to the everyone!
The experience I had with this dealership was excellent. The sales representatives are amazing and worked to ensure the transaction went smooth as silk. I got what I wanted without the hassle of the back and forth sales pitch. Working with Mike Hines and Keith Hassan was nothing less than my blessing. I am totally HAPPY with my new car.
Customer service has gone down hill in a lot of dealerships. This one in particular has a disappointing service department. Not only is the customer service not great, but I also question their integrity in doing the work requested. I brought my vehicle in for SOS button unavailable and they had it for more than half the day just to be told it was due to my subscription coming to an end. All the trucks I’ve owned with this feature never had a message like that come up.. so doing some basics google research found this (see pictures below).. ... Read More Full review text opened.DealerRater - Aug 21, 2023
Customer service has gone down hill in a lot of dealerships. This one in particular has a disappointing service department. Not only is the customer service not great, but I also question their integrity in doing the work requested. I brought my vehicle in for SOS button unavailable and they had it for more than half the day just to be told it was due to my subscription coming to an end. All the trucks I’ve owned with this feature never had a message like that come up.. so doing some basics google research found this (see pictures below).. it’s a shame, this Williamsburg Ram is only 5 minutes from my home and I would prefer to drive to a different dealership to get work done. Not only that, but they are a bit more expensive than other dealerships around for subpar customer service.. please be aware.
Excellent for everything, salesman was the best I have ever had and helped us get exactly what we wanted
This dealership should not have the privilege of carrying Dodge. Dodge products are fantastic, this service department is a complete joke!! We have had our back window leaking when it rains and took it in as it is under warranty. Kept the vehicle all day to determine it needed to be replaced. Told us that they would order the part but made it sound as if it would be a few days to a week. Called multiple times to get status after 1 week. 12 calls and being on hold for over 2 hours total was finally told the window was indeed ordered ... Read More Full review text opened.DealerRater - Aug 10, 2023
This dealership should not have the privilege of carrying Dodge. Dodge products are fantastic, this service department is a complete joke!! We have had our back window leaking when it rains and took it in as it is under warranty. Kept the vehicle all day to determine it needed to be replaced. Told us that they would order the part but made it sound as if it would be a few days to a week. Called multiple times to get status after 1 week. 12 calls and being on hold for over 2 hours total was finally told the window was indeed ordered but it is going to take a week or two to get it in. Fast forward over 30 days...YES a full month. Four more calls and being on hold for almost an hour only to be told, they would look into it and let us know in a few hours. Five hours later no return call, called back and on hold for 22 minutes to ultimately be told that they cannot do the repair as they don't have a body shop. Service "MGR" Sean needs to go back and learn basic customer service. No regards for a customers time. Originally wrote a review and he kindly asked us to remove it as he "was going to make it right". Haha. Joke is on us!! He did NOTHING!! If you have a Dodge, RUN AWAY from this dealership!!! The complete lack of customer service and continuous lies shows there is a complete lack of integrity and morals. We were looking at purchasing a 2nd vehicle ...of course we will go with Dodge, however, we will NOT even consider this joke of a dealership. RUN!!!
Sales process was smooth and simple. Tyler was easy to deal with and very professional. Having bought several vehicles from here, we will continue to buy from this dealer.
It was great doing business with this dealership. Especially with salesperson Mike Hines. He is always a pleasure to work with
The drastic situation for ordering a new car in 2022 was very taxing and frustrating to say the least. Our experience was very satisfying as Williamsburg KIA took our order at MSRP in lieu of 3 other dealers who were demanding 3 to 4 K over MSRP to place an order for a new car. Our rep Mike Wiseman became our confident and trusted partner as we made our journey thru 5 months for our car to be delivered. He calmed us and confided to us the truth and said we would be happy with the KIA. Especially since we did not demo the car ... Read More Full review text opened.DealerRater - Sep 27, 2022
The drastic situation for ordering a new car in 2022 was very taxing and frustrating to say the least. Our experience was very satisfying as Williamsburg KIA took our order at MSRP in lieu of 3 other dealers who were demanding 3 to 4 K over MSRP to place an order for a new car. Our rep Mike Wiseman became our confident and trusted partner as we made our journey thru 5 months for our car to be delivered. He calmed us and confided to us the truth and said we would be happy with the KIA. Especially since we did not demo the car because there was no car to be demonstrated when we visited the dealer. Mike and the Williamsburg team performed to a very high standard to deliver our new KIA all thru the process of delivering and turning the car over to us. We will definitely recommend Williamsburg KIA to our friends and associates as they are the Gold Standard for a car dealership in the Hampton Roads area.
Williamsburg Chrysler Dodge always provides top notch service and high quality products. Their ability to be very personable is unparalleled.
The staff was knowledgable, friendly and very helpful. Will continue to do business with this dealership
Professional and knowledgeable Bill or John is never too busy to take the time and explain the problem Now we Jada to compete it Bill will get you the best DEAL in town
Professional and knowledgeable I would never take my vehicles anywhere else. Will runs the best shop in Williamsburg. He is never too busy to take the time and explain the problem and the fix.
Trusted work that never fails. Both the service and parts department were very professional and brought my Ram 2500 6.7L back to life.
Honesty, integrity and always fair. This group I have purchased 8 cars from. Recommend 3 friend me and not one dissatisfied person or deal.
My truck was serviced accurately and quickly. I need to put 15 words in review.
All good as always very easy to say yes to the right deal especially when it works out for a newer Jeep
Tom in the Service Department was rude, talking over me & very opinionated on the phone about the services I was requesting. For this to be my first encounter with the dealership I would very much rather do the work myself than trust them with my vehicle. Everyone deserves respect and that was just not given to me in return.
The service manager was extremely rude and did not properly repair the vehicle. We left and immediately had the same problems.
Experience has been outstanding from the minute I purchased my Kia Sol a year and a half ago. There Service Department is the BEST EVER.. They go out of their way to take care of their customers and are helpful, kind. Knowledgeable and courteous. They have made every experience so pleasant and easy!
Dont think they know how to diagnose properly, spent 700.00 on repair and engine light came on 2 weeks later, same code we got before going to them and they got a different code, needless to say spending another 600.00 to repair for the proper code that keeps coming up on 3 different code readers.
I had a scheduled oil change appointment today 12-3-21 for my Jeep Wrangler with 37,xxx mileage not one mechanical problem with Jeep.
I got 0.9 miles from the dealership and while at a stoplight I noticed smoke coming from under the hood so I pulled over immediately. Upon my visual inspection I noticed there is oil just dripping from the undercarriage of the vehicle. I then called the dealership and they had the Jeep towed back to dealership. The Service manager Tom Galinac proceeded to tell me it was just a messy cleanup job for me to come take a ... Read More Full review text opened.DealerRater - Dec 4, 2021
I had a scheduled oil change appointment today 12-3-21 for my Jeep Wrangler with 37,xxx mileage not one mechanical problem with Jeep.
I got 0.9 miles from the dealership and while at a stoplight I noticed smoke coming from under the hood so I pulled over immediately. Upon my visual inspection I noticed there is oil just dripping from the undercarriage of the vehicle. I then called the dealership and they had the Jeep towed back to dealership. The Service manager Tom Galinac proceeded to tell me it was just a messy cleanup job for me to come take a look. (I’m not an ASE certified mechanic but it doesn’t take a rocket scientist to observe the undercarriage was not cleaned period let alone “messy”) the Jeep wasn’t even on a vehicle lift to look under it, it was out front of their vehicle detailing bay. I then told Mr. Galinac that I would like to physically observe a whole new oil change and once finished I want to physically observe the oil washed from the undercarriage, Mr. Galinac agreed to my request and walks me to their customer lounge where I sat for 20 minutes. Me wondering the status and why I’m not observing the oil change he just agreed to I was met with Mr. Galinac the service manager once again in the service dept. where I asked if I will be observing the oil change being done. Mr. Galinac then told me the issue was handled and it’s all been cleaned and ready to go and gives me a hand written card that states “Free Oil Change” and his signature. So I’m not satisfied with him going against his agreement we previously made I was going to brush it off and leave. Well I walk outside and decide to look under the Jeep one more time. I look and there was just as much if not more oil than before. I wiped a handful of oil off and I walk back in to confront Mr. Galinac and he proceeded to tell me the Jeep was washed and they sprayed numerous amounts of brake kleen on the undercarriage and used a pressure washer. I mentioned what about the new oil change that you said I can observe and Mr. Galinac refused the new oil change that he agreed to saying “ it doesn’t need it because we just did it”.
By far this service manager is and was the absolute WORST ever experience I have ever dealt with. I can only imagine the amount of innocent elders or women that this man gets over on because they aren’t confrontational and won’t speak up to him and stand their grounds.
BEWARE OF SERVICE DEPT.
I made an appointment for service 10 days in advance for a simple 15 minute item. After an hour and a half my car still was sitting, waiting and not in a bay yet. I got my car and left. They said "sorry, don't know what happened". One of three things, incompetent, lack of discipline or they just don't care.
The folks at Williamsburg CDJR make buying a car easy and enjoyable. Patti Lott was attentive and knowledgeable. I will certainly be a repeat customer some day.
Oil Change went smooth enough, I think. first thing I notice when I get in my wifes jeep is that her dash cam is taken down and is face down in the passenger seat. I reviewed the camera to see when it fell (it has never fallen before) I see myself drop off the Jeep at service, I see someone drive it around the rear then the next thing it has is it against someone's pants leg as they are beeping thru the menus I assume deleting since anytime the engine is started it would record, even if only ... Read More Full review text opened.DealerRater - Jul 26, 2021
Oil Change went smooth enough, I think. first thing I notice when I get in my wifes jeep is that her dash cam is taken down and is face down in the passenger seat. I reviewed the camera to see when it fell (it has never fallen before) I see myself drop off the Jeep at service, I see someone drive it around the rear then the next thing it has is it against someone's pants leg as they are beeping thru the menus I assume deleting since anytime the engine is started it would record, even if only the seat and sounds. The $79.00 oil change had nothing to do with a dash camera, and they had no business deleting anything from it. He could if simply unplugged it if he is shy of his work.
This dealership does terrible for service. They have had out truck for over 4 months! They don't communicate at all. They have had backorders on parts that we have to continuously call and check on. They claim they have fixed the truck then all of a sudden there is another error message. They said the repair would take 3 days and here we are months later! Don't buy anything here or take your vehicle to be serviced.
We had an amazing experience buying our 2021 Wrangler from them. Everyone was incredibly kind and helpful. We had a rough experience at a difference dealership, so this was great. Patti was so kind on the phone, and Mark did a wonderful job making the process easy for us. They will get repeat business from us for sure!
Thank you Williamsburg Chrysler (especially Keith) for helping me again picking out the right car. A happy customer!! I definitely will come to have my Jeep service at your place
The price was good. They stayed open late to help us. They listened to us and ordered the Jeep exactly the way we wanted it without trying to sell us a bunch of extra stuff we did not want. Highly recommended.
Absolute scam from start to finish. I leased a vehicle from them in 2017. They are overly friendly which is masking their deceptiveness. The customer service was poor, all parts and maintenance were expensive, scheduling was difficult, and they are not conducting the lease process properly regarding taxes and registration of vehicles. 0/5 . Take your business somewhere else.
STAY AWAY FROM WILLIAMSBURG JEEP. I recently relocated to Williamsburg from Sedona Arizona. I have a 2019 Rubican Unlimited and recently the power lock switch on the passenger side quit working. I called and made an appointment at Williamsburg Jeep and brought it in to get checked out. While it was there I also got the oil changed and tires rotated. About 6 hours later I get a phone call and the service agent tells me they cannot cover the power lock switch under warranty and he quoted me $450 to fix. When I ask why this is not covered under warranty he ... Read More Full review text opened.DealerRater - Jan 23, 2021
STAY AWAY FROM WILLIAMSBURG JEEP. I recently relocated to Williamsburg from Sedona Arizona. I have a 2019 Rubican Unlimited and recently the power lock switch on the passenger side quit working. I called and made an appointment at Williamsburg Jeep and brought it in to get checked out. While it was there I also got the oil changed and tires rotated. About 6 hours later I get a phone call and the service agent tells me they cannot cover the power lock switch under warranty and he quoted me $450 to fix. When I ask why this is not covered under warranty he tells me the tech said I had installed an aftermarket wire harness. I told the tech the only thing I’ve ever installed on my Jeep is running board. Aside from this it is totally factory. After I explained this they then told me that the original dealership probably installed it. 🧐. I asked them to check the service records, nothing... I called Bill Luke Jeep in Scottsdale. The service agent called me back and said they’ve never replaced the door wiring harnesses on their new Jeep’s.
Next my wife called the Jeep dealership and talked to a man named Bill. Bill became frustrated because he could
Not give my wife an answer as to why the aftermarket harness was installed in my Jeep and said he had nothing else to tell her and he was hanging up and then did. I drove back to the dealership and the service manager told me how to file a complaint with Jeep (which I have) and then he told me that he would have Keith the GM call me directly (which has never happened, go figure). This is my 3rd Wrangler and as much as I’ve always enjoyed them, this makes me seriously question if it will be my last.
Jeep to dealer for check engine light spent $625 for repair and it did not fix problem. 3rd trip they told me it would be another $485 to fix. The ESIM part cost $69 and gasket was $10 and the job required 3 hours labor. I refused repair. My son fixed issue by installing a new ESIM valve. Cost from Advanced Auto was $50 and that included the gasket. He replaced valve in less than 10 minutes. Do the math. I have purchased 8 vehicles from this dealer but after this incident will be looking for a new dealer.
Really bad! My tires almost fell off after a tire rotation when the lug nuts were not tighten. Happened on a trip out of town. Called when I returned and explained what had happened. Told the service manager would return my call. Have not ever gotten any response. Have been dealing with this dealership for many years. Have had a few other questionable things come up but not enough to take my business elsewhere until now.
Absolutely the best auto buying experience of my lifetime. No hassle no pressure, great pricing. The fact that we purchased a car in less than two hours (test drive, paperwork, tags transferred and drive off the lot) was amazing. We will forever purchase all automobiles from this dealership! We can’t say enough about the organization and skill set this dealership has. They are a team, a team that works very well together and their system/technique is the best I’ve ever seen. A lot of other dealerships could benefit from learning this process. If your in the market ... Read More Full review text opened.DealerRater - Sep 2, 2020
Absolutely the best auto buying experience of my lifetime. No hassle no pressure, great pricing. The fact that we purchased a car in less than two hours (test drive, paperwork, tags transferred and drive off the lot) was amazing. We will forever purchase all automobiles from this dealership! We can’t say enough about the organization and skill set this dealership has. They are a team, a team that works very well together and their system/technique is the best I’ve ever seen. A lot of other dealerships could benefit from learning this process. If your in the market to purchase an automobile we give Williamsburg ChryslerJeep Dodge Ram Kia the highest recommendation. Don’t hesitate to contact them. You won’t be disappointed if your searching for a fair price and the best customer service experience in the industry, contact Williamsburg ChryslerJeep Dodge Ram Kia!
Excellent dealership! Great to work with! Our salesperson, Jim, was very knowledgeable and friendly. We would definitely but from this dealer and salesperson again! Great overall buying experience!
If I could give them a 0 I would. Customer service - 0. So many errors made during my trades and purchases - If anyone in the finance department holds a CPA it would be surprising. I hope the owners have good end of the year auditors. My advice: as a long time Jeep buyer that knows what a Jeep buying experience should be like - go to any other Jeep dealer !
Worst Dealership I have ever been to. To start off brought my 2017 Ram 2500 in for recall "ABS module" let my wife pick it up, had air still in brake system so had to bring it back for a 2nd time. Next brought in for water leak, turned out to be 3rd brake light seal leaking. They wanted to charge me 200.00 to slide my aftermarket cap back to access light which is under warranty. Took home and removed cap, took back to Dealership replaced light and seal. Within a month still had leak took back replaced again. While there ... Read More Full review text opened.DealerRater - Aug 17, 2020
Worst Dealership I have ever been to. To start off brought my 2017 Ram 2500 in for recall "ABS module" let my wife pick it up, had air still in brake system so had to bring it back for a 2nd time. Next brought in for water leak, turned out to be 3rd brake light seal leaking. They wanted to charge me 200.00 to slide my aftermarket cap back to access light which is under warranty. Took home and removed cap, took back to Dealership replaced light and seal. Within a month still had leak took back replaced again. While there they dropped headliner and got grease all over light gray headliner, took back twice to clean. While there to clean headliner they washed my truck Great....not.....they end up scratching the side of the cab and the bed. Took back they buffed truck scratches still there. So Manger Scott said he would take care of it and would call me "covid-19" happened so 6 months later I call back manager Scott no longer works there detail guy no longer works there Manger Scott did not put into system of scratches, so no paperwork. New Service manager Shawn tells me nothing they can do.....i would stay far away from this Dealership as possible. I will drive an hour away to have any warranty work performed. So 800.00 lesson learned. I now will have to pay out of pocket for paintwork. Will definitely now purchase or take another vehicle to this dealership ever. I'm pretty loyal to dodge, have purchased 3 ram trucks and 2 chargers....the next one will definitely not be from them! Customer service sucks....would rate the a negative star if possible.
Staff was very pleasant and friendly. Top notch and quick service, along with ample COVID protections! Car done in under an hour. Will definitely return!
They assured me the car belonged to the Owner of the Dealership and was well taken care off, it has problems starting and rains into it. Now they are giving me a difficult time fixing the car I just bought for $27,000.00! Should not have gone here.....
Mr. Hazelwood Service Advisor was very helpful addressing my issue of a complete overhaul of my wife's 300C A/C system. I wish to express my complete satisfaction of work performed. I did comparson pricing of four other Chrysler dealerships in the area. Original MOPAR parts were used within the overhaul. The work was completed on time with the agreed pricing. This work also carries a two year warranty. Glen, Smithfield, Va.
Outstanding sales team with a very competitive price. Everybody is honest. All my requests were answered promptly and accurately. I will buy here again and recommend my friends to do the same.
Used their parts fepartment several times over the years, from when my JK Rubicon was btand new in 2011, to just last week. This deaaler, service and parts department are knowledgeable, professional, and devoid of B.S. Highly recommended.
Terrible place..I hope they shut down soon! A headache and a hassle to get them to do the work they negotiated at the time of sale! Never! ever! go! here! No stars, not even a one! Please add frowny faces or zero's to show just how awful this so called business is!
I can't begin to express my disgust at the way my Jeep Commander was handled. I brought it in on December 13 for a diagnosis. CORY SMITH told me that it just needed a little love -- to the tune of $1300, which included a new battery and a bunch of maintenance work -- and the Jeep would be good to go. I was surprised, but so happy. After all that work was done he called back with bad news - the Jeep would not run. He needed $300 more to look at a few more things, but said that most likely ... Read More Full review text opened.DealerRater - Jan 25, 2019
I can't begin to express my disgust at the way my Jeep Commander was handled. I brought it in on December 13 for a diagnosis. CORY SMITH told me that it just needed a little love -- to the tune of $1300, which included a new battery and a bunch of maintenance work -- and the Jeep would be good to go. I was surprised, but so happy. After all that work was done he called back with bad news - the Jeep would not run. He needed $300 more to look at a few more things, but said that most likely it would be $1000 after that to get it running. At this point, I had a choice of paying $1300 for a broken Jeep that was no better (actually worse) than when I dropped it off, or let them keep working and after another $1300 I will have a running vehicle. So, he did $300 more work and called back to say the motor had catastrophic damage. How does a mechanic go from saying it just needs a battery and some love, to saying it has catastrophic damage! So now, I owe $1600 and was given a few choices - pay that money (because I "authorized it"), donate the vehicle to them and they will zero out the bill, or buy a new engine for between $5K and $8K. Well - I didn't like any of those choices. Bottom line, they botched this pretty bad. I spoke to EIGHT other mechanics who said he didn't do the testing he should have -- had he, he would have known right off the bat that there were major problems and I would have left with just the $128 diagnostic fee. MEANWHILE -- the Jeep has been there a month while I try to figure out what to do. During this month, we had FOUR email exchanges, THREE phone calls, and ONE call to the owner that did not get returned. Regardless of all the communication, they turned my account over to their attorneys on day 31, tacked on a $1400 storage fee and began proceedings to take over my lein!! SCOTT - the Service Manager told me I had 45 days before they started to take action against my vehicle. So, at the 30 day mark, I still thought I had some time to make decisions. The very day I received the letter from their attorney, I went in to speak with the owner - KEITH HASSAN. The ONLY thing I will say in his favor is that he seemed pretty disgusted that they did maintenance work on a blown engine. He decreased the bill to $620 plus made me pay the attorney fees of $140 even though it never should have been turned over according to SCOTT. Everything about this job was unprofessional and I found Cory and Scott to be completely dishonest (or perhaps Cory is incompetent?). The best part of it all - this is how they treated someone who is in the market for a new car! I had gone in knowing that if they cancelled my bill that I would buy a new car from them. Now, I will NEVER step foot in there again and highly recommend that anyone reading this go elsewhere. By the way, I still don't know what is wrong with the Jeep, but I paid $760.
I was hired in oct 2018 for the sales team. I will say that the entire management and other on the ales team are excellent. My only problem is when I was hired I told the manager Gerry Givens that it has been a long time since I sold cars and he said no problem and just do what I can until I was ready to go full speed. Well I sold one car the first few days and the customer was very pleased. Well after the next few days I was told that he wanted to go in a different ... Read More Full review text opened.DealerRater - Jan 21, 2019
I was hired in oct 2018 for the sales team. I will say that the entire management and other on the ales team are excellent. My only problem is when I was hired I told the manager Gerry Givens that it has been a long time since I sold cars and he said no problem and just do what I can until I was ready to go full speed. Well I sold one car the first few days and the customer was very pleased. Well after the next few days I was told that he wanted to go in a different direction. Let me say that the time I was there they NEVER Explained the phone or computer system and made me go and buy a lap top at my own expense. They took a week to program my lap top and never gave me instructions on how to use it. I left that night and I told them I understand .
I will say that the staff is very good and yes they want to do one major thing and that is too Be sure
You pleased with your purchase at a fair price and terns for you.
Whould I like to return there and the answer is yes if they want to gave a part time salesman.
Good luck Williamsburg Chrysler, Dodge, Jeep, Kia, Ram. Hope you have a great year.
The new service manger is great. The service was excellent. Everyone was so friendly and the time to have my car serviced was very quick.
We were there to purchase a truck. We were always extremely happy with the service dept in the past for all our vehicles so we always return to this dealership when replacing our vehicles. They are wonderful about addressing any concerns I may have but also are great about reminding me of needed service without any pressure. I always feel my happiness with service is their priority. I feel they really show concern and care about me and my family.
We called this dealership to look at a car we had seen posted online to confirm that they did have it. The sales person on the phone claimed they did and that we could come look at it later that day, so we scheduled to stop by.
Unfortunately that was a lie, as they did not have the car in stock despite saying so on the phone. In fact, the man we talked to said the car didn't pass inspection and was sold wholesale -- again, this was several hours after we'd scheduled to come by and look ... Read More Full review text opened.DealerRater - Nov 2, 2018
We called this dealership to look at a car we had seen posted online to confirm that they did have it. The sales person on the phone claimed they did and that we could come look at it later that day, so we scheduled to stop by.
Unfortunately that was a lie, as they did not have the car in stock despite saying so on the phone. In fact, the man we talked to said the car didn't pass inspection and was sold wholesale -- again, this was several hours after we'd scheduled to come by and look at that car in particular. He then tried to show us vehicles beyond our budget, after being told our spending limit.
I would not recommend this dealership.
SCHEDULED MY JEEP FOR OIL CHANGE WENT TO PICK IT UP OVER A HOUR LATER THEN PROMISED . SERVICE DEPARTMENT BROUGHT IT OUT AND THE HOOD WAS PROPPED OPEN AND AIR FILTER WAS JAMMED BETWEEN HOOD AND FRAME. I ASKED WHAT THE PROBLEM WAS AND SERVICE PERSON LEFT TO GET A TECH TO REPLACE FILTER. THE TECH CAME DID NOT SAY A WORD REPLACED THE FILTER AND LEFT. MY WIFE WENT TO MAKE A COMPLAINT AND THE MANAGER ON DUTY SAID " WHAT DO YOU WANT ME TO DO ABOUT IT CONDENSENDLY I ASK FOR THE CORPORATE NUMBER AND HE SAID &... Read More Full review text opened.DealerRater - Jul 13, 2018
SCHEDULED MY JEEP FOR OIL CHANGE WENT TO PICK IT UP OVER A HOUR LATER THEN PROMISED . SERVICE DEPARTMENT BROUGHT IT OUT AND THE HOOD WAS PROPPED OPEN AND AIR FILTER WAS JAMMED BETWEEN HOOD AND FRAME. I ASKED WHAT THE PROBLEM WAS AND SERVICE PERSON LEFT TO GET A TECH TO REPLACE FILTER. THE TECH CAME DID NOT SAY A WORD REPLACED THE FILTER AND LEFT. MY WIFE WENT TO MAKE A COMPLAINT AND THE MANAGER ON DUTY SAID " WHAT DO YOU WANT ME TO DO ABOUT IT CONDENSENDLY I ASK FOR THE CORPORATE NUMBER AND HE SAID "DO YOU THINK I KNOW IT OFF THE TOP OF MY HEAD.. WHERE AS HE TOLD ME TO LOOK IT UP. THEN I ASKED HIM HIS NAME AND HE TOLD ME KIETH I ASKED FOE HIS LAST NAME AND AGAIN HE TOLD ME TO LOOK IT UP...... DO NOT GO THERE
I was on Vacation in Williamsburg June 11, 2018. I heard an engine noise. I called WCJD. Service writer Cole had my Grand Cherokee water pump replaced under warranty and got me a free loaner. Engine compartment was cleaned and polished like new. The service advisors i talked to were very pleasant. Much Better experience than my local CJD dealer in New Jersey.
Stay clear unless money means nothing to you. They seem to be hiring former time share people and may be applying the same sales tactics.
Sold me a jeep without telling me it was missing parts. Thought it was simple mistake but they refuse to take my phone calls to discuss if they can help me out. Pretty shady. Would not recommend.
If you ever go to Williamsburg Dodge service department AVOID JOSH! He is extremely RUDE, He will not let you talk to a service manager. Please ask for the other 2 advisor's who seem like they 1. Know what they are talking about and 2. Don't laugh at you when you ask to talk to a manager. We spent over 8k there and now our check engine light is going off a week later and they are trying to charge me 118.00 to check the light on a truck we just replaced the engine on. I understand they are a business however ... Read More Full review text opened.DealerRater - Sep 7, 2017
If you ever go to Williamsburg Dodge service department AVOID JOSH! He is extremely RUDE, He will not let you talk to a service manager. Please ask for the other 2 advisor's who seem like they 1. Know what they are talking about and 2. Don't laugh at you when you ask to talk to a manager. We spent over 8k there and now our check engine light is going off a week later and they are trying to charge me 118.00 to check the light on a truck we just replaced the engine on. I understand they are a business however the way Josh talked to me was very disrespectful. I suffer from anxiety and he caused me to have a panic attack due to our conversation. I am waiting to here back from the service department manager and also Mr. Julian's the owner! Please ASK FOR ANY ADVISOR other then him!
Paid $800 to replace bad radio system, it has never worked right since Top issues I listed were said to be fixed, they weren't. Poor work.
No pressure staff was very helpful and honest. At no time did I experience all the negative salesperson tactics that you often run into while shopping for a vehicle. I definately recommend to anyone looking to purchase a new car. Jon is the guy to see.
The sales staff made sure all my questions were answered, the paid attention to my needs and desires. Everything was handled in a professional and timely manner
They have never had the part on hand, so it takes at least 2 visits to get a repair accomplished and usually 3 to get it write. The latest is I had work done on my rear sliding window in a Ram 1500. They did not put the back seat together correctly after the repair work. Brought it back to have the seat re-installed. Then the rear seatbelt stopped working. Brought it back again, and they told me it was $600 to replace the seatbelt as it was broken on a vehicle that is 1 year old. Warranty wouldn't cover it as it was ... Read More Full review text opened.DealerRater - Jun 24, 2016
They have never had the part on hand, so it takes at least 2 visits to get a repair accomplished and usually 3 to get it write. The latest is I had work done on my rear sliding window in a Ram 1500. They did not put the back seat together correctly after the repair work. Brought it back to have the seat re-installed. Then the rear seatbelt stopped working. Brought it back again, and they told me it was $600 to replace the seatbelt as it was broken on a vehicle that is 1 year old. Warranty wouldn't cover it as it was a wearable item. I paid the $200 for the new seatbelt part and said I would save the rest to install it myself. Upon removing the side column panel, I come to discover that they did not put that back together correctly either and had wrapped the seatbelt around one of the mounting clips. Nothing wrong with the seatbelt. Just more poor work. Needless to say not going back there again.
This is an awesome dealership with so many helpful employees. They are always super friendly whether you are buying a car, getting your car serviced or just stopping by to see what they have in their showroom. I am always amazed at how many cars they sell out of this dealership. The Sales Manager, Keith is the BEST!!
My salesperson did a great job. It was nearing closing time and she took extra time to make us happy. I know that she is like anyone after a days work, we all want to go home to our family. Tammy didn't rush us or force a time issue on my wife and I. I can only say thanks to Tammy! This has been a second purchase for me from WB dealership. Thanks to all!
From my initial inquiry, to the signing of the final documents, my car buying experience with these folks was next to perfect. All of the representatives that I encountered were friendly, professional, and thorough. My husband and I were made to feel as though our satisfaction was paramount, and 60 days later are still more than thrilled with our purchase. Additonally, I have had cause to use their service department for a minor issue, and was beyond pleased with the timeliness and efficiency of this department as well. I will recommend this dealership to all of my family and friends, for ... Read More Full review text opened.DealerRater - Jan 25, 2016
From my initial inquiry, to the signing of the final documents, my car buying experience with these folks was next to perfect. All of the representatives that I encountered were friendly, professional, and thorough. My husband and I were made to feel as though our satisfaction was paramount, and 60 days later are still more than thrilled with our purchase. Additonally, I have had cause to use their service department for a minor issue, and was beyond pleased with the timeliness and efficiency of this department as well. I will recommend this dealership to all of my family and friends, for sure!
It took 12 visits to jeep dealers to fix the broken AC on a car with 18,000 miles. Most of these visits were to Williamsburg Jeep because we started the repair there and Chrysler forced us to continue with their deplorable service department since the repair originated there. After finally fixing the AC/Heat, they failed to reassemble the dash/window properly causing a very loud and irritating vibration.
When I convinced the mechanic to listen to it he said it sounded "cool". Hilarious. He took it into the service bay and emerged triumphantly 15 minutes later. 10 Minutes into the drive ... Read More Full review text opened.DealerRater - Dec 28, 2015
It took 12 visits to jeep dealers to fix the broken AC on a car with 18,000 miles. Most of these visits were to Williamsburg Jeep because we started the repair there and Chrysler forced us to continue with their deplorable service department since the repair originated there. After finally fixing the AC/Heat, they failed to reassemble the dash/window properly causing a very loud and irritating vibration.
When I convinced the mechanic to listen to it he said it sounded "cool". Hilarious. He took it into the service bay and emerged triumphantly 15 minutes later. 10 Minutes into the drive home it was clear nothing had been fixed. When we called, the mechanic actually lied and said he tested with me after the repair.
I should have known better than to buy a Jeep...not because of the Jeep product, but because every other time we have dealt with this dealership it has been a frustrating customer service nightmare. I didn't buy the car there, or either of the other two Kia cars we own, because the sales team was too lazy to find the cars with my desired options. I actually bought this Jeep over the phone in Richmond, but its too far for service visits. Lesson learned. I will choose cars now based on the reputation of the dealerships with which they are associated. I'm sure I can find something I like at Honda or Toyota.
I made an appointment for this morning at 0730 to have my jeep state inspection done. I arrived at 0715 (they open at 0730) and walked in the service dept door at 0720 only to find all 3 customer service desks manned and ready to receive customers! I asked if they had time to do an oil change as well. Which they did. The female representative (didn't get her name) was ok, neither friendly nor unfriendly. The other two people were both helpful and friendly with smiles. Which made me decide to write a positive review. It makes a difference to me in the ... Read More Full review text opened.DealerRater - Jul 9, 2015
I made an appointment for this morning at 0730 to have my jeep state inspection done. I arrived at 0715 (they open at 0730) and walked in the service dept door at 0720 only to find all 3 customer service desks manned and ready to receive customers! I asked if they had time to do an oil change as well. Which they did. The female representative (didn't get her name) was ok, neither friendly nor unfriendly. The other two people were both helpful and friendly with smiles. Which made me decide to write a positive review. It makes a difference to me in the overall experience. I went and waited in the lounge, very nice and comfortable. My jeep was ready in an hour! And here I am taking the time to write this to let the manager know that whatever you are doing, you're doing it right! I will definitely come back in the future for service. It was a pleasant surprise to deal with a business that places value on customer satisfaction. I find so many that just don't anymore. Please keep it up!
Bought a car back in October of 2014. Turned out to be a problem ridden pile of junk. Brought it back after I had a mechanic take a look at some "anomolies" that popped up after I bought it. Turned out it had MAJOR issues. After a "spirited" discussion with Williamsburg Chrysler about my legal rights as a consumer, they agreed to fix the problems as listed by a third party mechanic. 2 months, 2 engines, 1 transmission, a bunch of other parts, and a few lies later (10 weeks to be exact), I got the car back. It was actually ... Read More Full review text opened.DealerRater - Apr 28, 2015
Bought a car back in October of 2014. Turned out to be a problem ridden pile of junk. Brought it back after I had a mechanic take a look at some "anomolies" that popped up after I bought it. Turned out it had MAJOR issues. After a "spirited" discussion with Williamsburg Chrysler about my legal rights as a consumer, they agreed to fix the problems as listed by a third party mechanic. 2 months, 2 engines, 1 transmission, a bunch of other parts, and a few lies later (10 weeks to be exact), I got the car back. It was actually in worse condition then when I turned it in to them for repair. I was then politely told that they couldn't do anything more for me. I was going to trade it in elsewhere, but it was so unsafe to drive, I was forced, out of necessity to trade it in at their dealership. Lucky me. I ended up with a 2015 Chrysler 200 w/the 4 cylinder. This car is becoming known (as well as the Jeep Cherokee) for having issues with its 9 speed transmission. Folks, though there might be a couple of decent enough people to talk to there, the dealership is just plain crap. They're service department is about as bad as it gets. I wouldn't trust them to put air in a tire let alone complete any major (or minor, for that matter) repair to any of my vehicles. Do yourself a favor and go somewhere else. ANYWHERE else. You'll be happy you did. And just to prove a point, I will be looking to see if this review stays up. If not, no worries, I will repost it as many times as necessary so y'all know ahead of time.
Thank you to Mike Dye and Jim Barth at Williamsburg Chrysler Jeep Dodge for such a great experience! Everyone that we encountered at the dealership was friendly, knowledgable, and did their best to give us the best experience possible. From Internet contact, to sales, and throughout the financing process, these gentlemen provided outstanding customer service. We love our new van and highly recommend the dealership. Thanks so much to your team!
Had a great time with both Pam and James, both of whom made this possible. I would recommend for those who are looking for "outside of the box" solutions when buying a new or used car to come see these two when you get the chance. I would definitely buy from you guys again. Thanks again!
On 1 Jan 2014, I purchased a 2010 Ford F150 from the Williamsburg Chrysler Jeep Dodge Kia Dealership in Williamsburg, VA. Routinely, I was given the paperwork for the vehicle which included a check list verifying that the vehicle had been inspected and everything was in good, working order.
The low pressure warning light came on shortly after my purchase. The weather was extremely cold so I added more air to the recommended 35psi. When my first inspection was due I took it to Ted Britt Ford in Fairfax, VA, close to my current home and place of employment. That was on 17 Feb 2014. ... Read More Full review text opened.DealerRater - May 10, 2014
On 1 Jan 2014, I purchased a 2010 Ford F150 from the Williamsburg Chrysler Jeep Dodge Kia Dealership in Williamsburg, VA. Routinely, I was given the paperwork for the vehicle which included a check list verifying that the vehicle had been inspected and everything was in good, working order.
The low pressure warning light came on shortly after my purchase. The weather was extremely cold so I added more air to the recommended 35psi. When my first inspection was due I took it to Ted Britt Ford in Fairfax, VA, close to my current home and place of employment. That was on 17 Feb 2014. The inspection revealed that the vehicle’s tires needed “immediate attention” and the tread depth/wear was “red”. I explained to the service department, that I had bought the vehicle less than 6 months before and that the paperwork reflected, that the tires had been inspected and were indeed good tires. I told them that I would contact the dealership in Williamsburg for resolution; assuming that it was only an oversight on their part.
I called the Williamsburg dealership to report the tires and was told to bring the vehicle back in. When I brought the vehicle back to the dealership on 22 Feb 2014, I met with the after sale manager to discuss the issue. I was informed within minutes that he had already had a mechanic check the tires and they were fine. I requested an official inspection which was “conducted” without question. I was given a completed inspection form that was performed by Douglas J Tambone. There was no signature and no date. Upon completion of the inspection, he informed that the tires were fine but that I should consider replacing them within the next 6 months.
I expressed my concerns that the findings of the other shop had been to the contrary of theirs. The service manager assured me that the shop in Fairfax was only trying to pad their service by having me replace the tires sooner than necessary.
I determined that I would have to eat my loss and deal with the tires. However, on the morning of 14 Mar 2014 I discovered I had a flat tire. That is when I realized I had no tire jack. I had to have my truck towed to a nearby tire shop. I decided to have all the tires checked one more time given the circumstances. The mechanic determined that my tires were indeed dry-rotted. They should not have been sold in that condition.
They had the car with the options I was looking for, and which I could not find elsewhere. They came down to the right price and gave me a very good amount of money for my 18 y/o trade-in. There was no comparison to other dealers I have visited for several weeks (in Richmond, Williamsburg, Hampton, Newport News, Gloucester) in many respects, to include prices, cost to me for what I wanted, courtesy, friendliness, and professionalism. They delivered the vehicle when promised, clean, spotless and took the time to explain the operation of the vehicle and all the electronics which ... Read More Full review text opened.DealerRater - May 1, 2014
They had the car with the options I was looking for, and which I could not find elsewhere. They came down to the right price and gave me a very good amount of money for my 18 y/o trade-in. There was no comparison to other dealers I have visited for several weeks (in Richmond, Williamsburg, Hampton, Newport News, Gloucester) in many respects, to include prices, cost to me for what I wanted, courtesy, friendliness, and professionalism. They delivered the vehicle when promised, clean, spotless and took the time to explain the operation of the vehicle and all the electronics which are fairly complex and detailed. This was all done without consulting owner's manual or other references which leads me to conclude that they know their products, have taken the time to study them, and learn about their operation and performance. They talked to me from a position of confidence, knowledge and honesty qualities that I sincerely appreciate anytime but particularly when I am investing a considerable amount of money.
In summary: I am very sorry I did not go to Williamsburg Chrysler... ..... before for one of my previous vehicles, but I plan to return! Thanks to the members of the team I have so far had the pleasure to meet and congratulations to the entire team. I am sure I will be meeting with the service team in the future and from my recent experience described above I anticipate the same kind of interaction.
Thank you!!
I would recommend this dealer to anyone. I went to the dealership to do my monthly browse of cars that i would love to own because I was driving a car that i didn't like at all. I went in to talk to Ramon and explained my situation and so he showed me what interesting to me and found me a brand new Chrysler 200 that i thought was out of my range. Ramon and management made it happen it was a cold snowy day but i felt like sunshine when they gave me my keys to my new car
The initial visit with dealership was very pleasant for my husband, we live in Richmond so part of the process was done over the phone. Once my husband bought the Jeep he was very pleased. Though we purchased a warranty to be sure, 8 days later we are unable to lift our back seat up because the seat belt is completely retracted and will ruin our seat if it pulled up, and with the "gold warranty" we purchased, I thought we would be covered! It covers non essential power seats, windows and locks, but not the lifesaving device that ... Read More Full review text opened.DealerRater - Mar 20, 2014
The initial visit with dealership was very pleasant for my husband, we live in Richmond so part of the process was done over the phone. Once my husband bought the Jeep he was very pleased. Though we purchased a warranty to be sure, 8 days later we are unable to lift our back seat up because the seat belt is completely retracted and will ruin our seat if it pulled up, and with the "gold warranty" we purchased, I thought we would be covered! It covers non essential power seats, windows and locks, but not the lifesaving device that needs to hold my daughters car seat! I was referred to the sales manager who called me, and after voicing my frustration the best he could do was say, " it was sold as is." I would have been more than happy paying for the part, but am uncomfortable tinkering with what I do not know. Upon inspection of the vehicle compartments we found belongings from the previous owners, and when I questioned their "thorough inspection" of the car, he basically said I was assuming things. This apparently has been an ongoing issue with jeep, so I know it is not the dealers fault, but they should be a little more courteous to customers!
I have a KIA recall notice
Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right in.
After a 30 minute drive arrived at 1:15 he didn't know who I was and after a long explanation he said oh yea that's right.
During this conversation he seemed mentally (distant) busy worrying about a key he found laying on his desk and not the customer in front of him. As we were talking a lady appeared from the waiting room, (she didn't seem to be to happy waiting 1/2 ... Read More Full review text opened.DealerRater - Aug 29, 2013
I have a KIA recall notice
Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right in.
After a 30 minute drive arrived at 1:15 he didn't know who I was and after a long explanation he said oh yea that's right.
During this conversation he seemed mentally (distant) busy worrying about a key he found laying on his desk and not the customer in front of him. As we were talking a lady appeared from the waiting room, (she didn't seem to be to happy waiting 1/2 hour for a tire pressure check). With the constant phone interruption, conversations back and forth with service employees. After being told to surrender my keys and it would be an hour wait, I could watch TV in the lounge, I thought that poor lady waited over 1/2 hr for a tire pressure check and her keys were still laying on his desk I chose to leave.
It didn't take long to come to the conclusion; attention to detail is NOT the rule at Williamsburg KIA..
Purchased new Blend Door Actuator in '04 Grand Cherokee on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It worked 4 short time so took car back as blistesring heat continued with a/c on - they found nothing. When heat came on, had to pull off interstate/road and restart car to get a/c. Now the passenger side blows a/c when heat is turned on in winter. Terrible crunching sound comes from under passenger dash area and a/c light comes ... Read More Full review text opened.DealerRater - Jan 29, 2013
Purchased new Blend Door Actuator in '04 Grand Cherokee on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It worked 4 short time so took car back as blistesring heat continued with a/c on - they found nothing. When heat came on, had to pull off interstate/road and restart car to get a/c. Now the passenger side blows a/c when heat is turned on in winter. Terrible crunching sound comes from under passenger dash area and a/c light comes on by itself even though heat setting is on. Personally, I do not believe that a new blend actuator was placed in my car and that they tried to fix the old one. Their stock is computerized and I'm sure they searched before they gave me a loaner car, then suddenly they found one at their dealership the same day. I have stopped taking my vehicle to them because of this. I do not feel they tried to fix my problem to avoid the problem I'm still having. I can't have passengers in the vehicle 'cause they will freeze in the winter and burn up in spring/summer. I still need help fixing this problem before the drivers side has the same problem.
I have been a Jeep owner since 1987 and have been satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and their Service Department is second to none. I consistently receive the best advice on what service programs I should receive and when the service is performed the results are always 5 star. I recently had a problem with my Uconnect system in my 2011 Grand Cherokee. After explaining the problem to Phil he researched the issue and had the service technician run a diagnosis of the system. Because ... Read More Full review text opened.DealerRater - Nov 29, 2012
I have been a Jeep owner since 1987 and have been satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and their Service Department is second to none. I consistently receive the best advice on what service programs I should receive and when the service is performed the results are always 5 star. I recently had a problem with my Uconnect system in my 2011 Grand Cherokee. After explaining the problem to Phil he researched the issue and had the service technician run a diagnosis of the system. Because of the complexity of the issue it took some time to resolve. However, when the service was completed the Uconnect system performed as new. The follow up continues, when I go in for service Phil and Doug ask how the system is performing. They always strive for customer satisfaction and in my opinion they achieve it.
I have been servicing my vehicles with this Dealership for over 10 years. They are always friendly and attentive to my time and needs. They are always willing to do whatever it takes to get me in and out or arrange for alternate transportation if the job is going to be longer than expected. We will continue to buy and service our vehicles with them. Marty Leverett in the sales department has sold us our last 3 cars and is always a pleasure to deal with.
I took my 2000 Dodge pick up in for service 3 weeks ago ($2990). It still idled rough when I got it back but overall performance was tolerable. I was told to bring it back if there were any problems. I took it back this morning because it was running rougher than before, had a strong fuel odor and I heard odd noises from my engine compartment. The diagnosis was "something might be wrong with my clutch" (estimate $900). I'm no mechanic but I have never had any clutch problems since owning this truck. I can't imagine a bad clutch ... Read More Full review text opened.DealerRater - Sep 24, 2012
I took my 2000 Dodge pick up in for service 3 weeks ago ($2990). It still idled rough when I got it back but overall performance was tolerable. I was told to bring it back if there were any problems. I took it back this morning because it was running rougher than before, had a strong fuel odor and I heard odd noises from my engine compartment. The diagnosis was "something might be wrong with my clutch" (estimate $900). I'm no mechanic but I have never had any clutch problems since owning this truck. I can't imagine a bad clutch causing a strong fuel odor or the noises I heard coming from the engine. Ultimately...I don't believe the problems were properly addressed from my initial visit. As for the cost...it all seems incredibly inflated especially since my problem was not addressed.
I was going to a different dealership for State Inspections during the 9 yrs we've lived here, unfortunately because of the economy they closed a year ago. I made an app. to go to Williamsburg Chrysler for a State Inspec., huge mistake and I advise not to go there unless you can leave your vehicle for the day. First off I dont blame any of the mechanics for the 3 hrs I was there; I blame the service rep. Jason was the Car Service rep that checked my car in for just a State Inspection. The mechanic actually found 2 things that ... Read More Full review text opened.DealerRater - Mar 23, 2012
I was going to a different dealership for State Inspections during the 9 yrs we've lived here, unfortunately because of the economy they closed a year ago. I made an app. to go to Williamsburg Chrysler for a State Inspec., huge mistake and I advise not to go there unless you can leave your vehicle for the day. First off I dont blame any of the mechanics for the 3 hrs I was there; I blame the service rep. Jason was the Car Service rep that checked my car in for just a State Inspection. The mechanic actually found 2 things that were minor that need to be serviced with my mini van, but had nothing to do with passing the inspection. The mechanic told Jason to tell me my 13 yr old van was in excellent condition. I appreciate that. After Jason informed me of this, he said it will be just a minute to write up the new sticker. I said, ok should I just come with you? Jason says no, when I say a minute I mean 10 minutes. I sat there for 45 minutes before my nerves were about to explode. I had already been sitting there 2 hrs. Jason saw me coming because whatever room he popped out of, he was like lets see if he has pulled your car around. My mini van had been sitting out in that parking lot done for more than an hour. I saw a Customer Service reward behind where Jason was using the computer, I'd say the day he received that award was his ticket to completely not give a hoot anymore. Thank you to the mechanics. Service reps need to care, without customers, you would be out of work. One last thing, one of the older Service reps says to Jason as he's walking me to the cashier, It's about time you wrote up that inspection. To that guy, you arent any more professional, because you knew the time length and did nothing.
Own a 2002 Kia Sedona. Had AC compressor replaced two times within one year and is now broken a 3rd time. Compressor replaced for the 2nd time in March 2011. It is broken again in Nov 2011. This would be the 3rd time and now dealership says other parts need to be replaced (funny..all parts that were broken were supposed to be replaced LAST time..7 months prior) and compressor needs to be replaced a third time. Have already paid out $2500 for this AC and now dealership wants another $1500? Obviously something wasn't repaired correctly the first 2 times but dealership will not admit ... Read More Full review text opened.DealerRater - Dec 14, 2011
Own a 2002 Kia Sedona. Had AC compressor replaced two times within one year and is now broken a 3rd time. Compressor replaced for the 2nd time in March 2011. It is broken again in Nov 2011. This would be the 3rd time and now dealership says other parts need to be replaced (funny..all parts that were broken were supposed to be replaced LAST time..7 months prior) and compressor needs to be replaced a third time. Have already paid out $2500 for this AC and now dealership wants another $1500? Obviously something wasn't repaired correctly the first 2 times but dealership will not admit a problem. Conveniently our compressors were just outside of 12,000 mile warranty when they broke too although AC was only used for 4 months during summer after it was fixed. No sympathy even though we have been long time customers. This dealership lost out on a sale from us as well as we are looking to purchase a new Sedona. What a shame places have to be like this. We will never take our car here again or buy a car from them and will make sure all of our friends in Williamsburg know about this incident with Williamsburg Kia so they can make informed decisions.
Overall experience purchasing a new vehicle with Williamsburg Chrysler dealership in Williamsburg VA was a pleasant experience. The sales staff was patient and very helpful during the sales process.
I was looking for a car that got better gas mileage and I looked online and sent in a email about one and right away I had a email and phone call from the Keith Hassan. I set up a time with him and before I knew it I was in my new car and loving life. Keith was great to work with and Jeff Hunter finished the deal off and made it easy. I will recommend Williamsburg Chrysler Jeep Dodge Kia to anyone I know. They make it fun and easy to buy a car! Thanks again Guys!!! Jennifer
This was my second time trying to buy a car from this dealer; and both time the sales manager wouldn't talk to us when we could not reach an agreement on the price with the sales person, This last time the sales person called him to come out and talk to us and he said no. That right there changed my mind about buying a KIA Sedona for the first time; after saying how great my van looked they offered me 3,000 for it then 5000; finally two days later Tyler called me and offered 6000 for it but I was so ... Read More Full review text opened.DealerRater - Jul 24, 2010
This was my second time trying to buy a car from this dealer; and both time the sales manager wouldn't talk to us when we could not reach an agreement on the price with the sales person, This last time the sales person called him to come out and talk to us and he said no. That right there changed my mind about buying a KIA Sedona for the first time; after saying how great my van looked they offered me 3,000 for it then 5000; finally two days later Tyler called me and offered 6000 for it but I was so mad I said no and I went to Casey Toyota; they were OK but the price was not right. I made an offer on a 2011 Sienna to McGeorge Toyota in Henrico County and in two days the deal was closed. Apparently dealers in Williamsburg think that because we live here we have $$ to waste.
Williamsburg KIA has a sales manager who apparently is to lazy to get out of his chair and talk to customers. Of course when he has it his way he is probably different.
My son had the same experience with this so-called manager and ended up riding a train to Fredricksburg to buy there.
Moises Lopez
Williamsburg, VA
Fantastic experience. We had been looking in the Hampton Roads area for a Jeep for over a month, and were very unhappy with the customer service we were receiving at the dealerships by us. Finally, we looked online at Williamsburg Jeep's website, and spoke on the phone several times with them. At this point, we were very leery of driving the hour and a half to be disappointed yet again by a salesman who had promised one thing on the phone, but had a completely different story when we arrived! Totally different with these folks. Polite, helpful, genuinely friendly ... Read More Full review text opened.DealerRater - Jun 6, 2009
Fantastic experience. We had been looking in the Hampton Roads area for a Jeep for over a month, and were very unhappy with the customer service we were receiving at the dealerships by us. Finally, we looked online at Williamsburg Jeep's website, and spoke on the phone several times with them. At this point, we were very leery of driving the hour and a half to be disappointed yet again by a salesman who had promised one thing on the phone, but had a completely different story when we arrived! Totally different with these folks. Polite, helpful, genuinely friendly and patient, their team found us the exact Jeep we wanted, down to the color (which was the least important detail at that point- but they found it!), at an out-of-state dealership. Very excited we had finally found the one we wanted, we were still a little skeptical of having the price change on us again. They emailed us the price so we could have it in writing, and upon arriving at the dealership- same service we had received over the phone. No last minute changes, no hassling, just friendly and exceptional service from the whole team. This was my first time purchasing a new vehicle- I had always bought used in the past- and (not including the dealerships in the Norfolk/Chesapeake/ Virginia Beach area) the team at Williamsburg made it a fantastic, comfortable, pleasant experience. I will definately do business with them again, and give them my highest recommendation.
We bought a new Kia Rondo from Williamsburg Chrysler-Jeep-Kia on February 29, 2008. I suppose we all have some horror tale from a car dealer’s showroom, but our sales experience at this dealership was extremely pleasant- actually fun! Our sales associate, Mr. John Bonnet, was delightful to work with and we enjoyed the day thoroughly. But what really impressed us about this dealer was our experience with the management and service department a few days later. We had taken the vehicle in for a minor adjustment that required it to be placed on a lift, and during the service the technician ... Read More Full review text opened.DealerRater - Mar 19, 2008
We bought a new Kia Rondo from Williamsburg Chrysler-Jeep-Kia on February 29, 2008. I suppose we all have some horror tale from a car dealer’s showroom, but our sales experience at this dealership was extremely pleasant- actually fun! Our sales associate, Mr. John Bonnet, was delightful to work with and we enjoyed the day thoroughly. But what really impressed us about this dealer was our experience with the management and service department a few days later. We had taken the vehicle in for a minor adjustment that required it to be placed on a lift, and during the service the technician noticed that a nail had lodged into the sidewall of one of the tires. Sidewall damage to a tire cannot be repaired, and we were faced with the unpleasant prospect of having to buy a new, not inexpensive, tire after only 126 miles of driving our brand new, off-the-showroom-floor, car. Tires are not covered by basic vehicle warranties, and we had not bought a road-hazard tire warranty, so we were legitimately responsible for the costs associated with the tire replacement, no matter how unfair or unpleasant that may seem to be. But Williamsburg Chrysler-Jeep-Kia offered, not agreed to, but offered to pay all costs associated with obtaining and installing a new tire for us so that we had no out-of-pocket expense. They ordered the tire for us, gave us a ride home, installed and balanced the tire the next day, and we had our new car again. This is how neighbors used to treat neighbors, and it is wonderful to have dealers like this one in our community. By the way- Kias have one of the best warranties available anywhere and, according to many industry reviewers, their cars rival Toyota and Honda for fit and finish, so if you are considering a new car, check out Williamsburg Chrysler-Jeep-Kia.
Art and Linda Phelps
2504 William Tankard Drive
Williamsburg, VA 23185
259-9668
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757-707-8015
Call Now3012 Richmond Road • Williamsburg, VA 23185
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